Fleiko Dispatch · locksmith
Dispatch Software for Locksmiths
Locked-out customers don't have time for voicemails. Get the closest tech rolling in seconds, with proof of work and customer tracking baked in.
Locksmith dispatch is high-trust and time-sensitive. A locked-out customer at midnight needs a tech on the way in five minutes, not waiting on a callback. A residential rekey customer wants to know exactly when the locksmith will arrive — not a four-hour window.
Fleiko Dispatch is a small-shop dispatch platform that handles both on-demand emergency and scheduled rekey/install work, with photo + signature proof of every job to keep the work bonded-insurance-clean.
What slows you down today
On-demand + scheduled mixed on one board
A 10 PM emergency lockout interrupts a 9 PM scheduled commercial rekey. Without a real dispatch board, both jobs suffer.
Insurance + bonding proof
Bonded locksmith work needs photo + signature proof for every job. Manual paper logs get lost, scanned weeks late, or never at all.
Customer 'I don't know if they're coming' calls
11 PM lockout customer calls every 8 minutes asking where the tech is. Eats your dispatcher's attention from the next call.
Repeat commercial accounts
Property managers and dealerships book the same rekey work weekly. Manual entry every time eats hours of admin.
How Fleiko Dispatch helps
Live job board, emergency + scheduled
Both lanes on one screen. Emergency jobs sort to the top of the queue with urgent alerts.
Customer tracking link
Locked-out customer gets a link the moment the tech rolls. Watches the truck approach instead of redialing the dispatcher.
Photo + signature proof
Every job captured with before/after photos and customer signature. Insurance-grade audit trail; 365-day retention on Pro.
Skill tags for specialty work
Auto-key/transponder programming, commercial safe work, automotive — tag techs with their certifications; jobs only go to the right tech.
Commercial customer portal (Pro)
Property managers and auto dealers self-book recurring rekey work via /c/your-company. No more weekly fax-and-callback dance.
What a day looks like
- 1Call in / portal bookingEmergency lockout via phone; commercial rekey via the customer portal. Job dropped onto the board with location + service type.
- 2Closest tech assignedSkill + location filtering surfaces the closest available tech. One drag and they're on the way.
- 3Customer trackingCustomer gets the tracking link. Watches the tech's approach.
- 4Work + proofTech captures before/after photos of locks + signature on completion. Job closes with full audit trail.
- 5Receipt + paymentReceipt SMS to the customer with the photos. Payment via your existing tool.
A real-shape example
Sentinel Locksmith — Tampa
3 techs, ~50/50 split on emergency lockouts and commercial rekey contracts.
Two largest property-manager accounts switch to self-booking via the customer portal within two weeks. Emergency customer satisfaction climbs measurably with arrival-time SMS.
Illustrative profile — not a customer testimonial.
Common questions
Can we lock the customer portal to specific commercial accounts only?
The customer portal is for any customer with an email account at your tenant; the is_blocked switch lets you refuse future bookings from any address. For invite-only B2B accounts, manage the email allowlist via that switch.
What about auto-key programming work that requires VIN access?
Capture VIN + key code as custom job fields (Pro). Photos of the cut key + programming printout are captured by the tech as proof of work.
Does Fleiko handle our bonded-insurance audit reporting?
All status events + photo proof export to CSV/JSON. Your auditor can pull the full trail by date range, technician, or customer.
When Fleiko isn't the right fit
- Not a key-code database — VIN-to-key-code lookup happens in your existing tools.
- No native motor-club (AAA, AGERO) dispatching integration in v1.
Ready to try it on your locksmith shop?
14-day trial. No credit card. From $59/mo.
Start your trial