Fleiko Dispatch · mobile mechanic

Dispatch Software for Mobile Mechanics

Mobile repair, on-demand dispatch. Customer books, you assign, tech rolls up — and everyone knows what's happening.

Mobile mechanic dispatch is mostly chasing context. A customer texts that their car won't start. You text the closest tech. The tech texts back the wrong address. The customer texts again because no one's there yet. By noon you've sent 80 SMS messages and dispatched 4 jobs.

Fleiko Dispatch puts the conversation in one place: customer books on the portal, tech sees the address + vehicle info + history on their phone, customer watches the tech approach on a tracking link. You manage from one board.

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What slows you down today

Address + vehicle confusion
Customer typed the wrong street; tech can't find them. Or the vehicle make/model in the SMS doesn't match what's actually in the parking lot.
No record of what was attempted
Tech tried to start the car, said it needs a starter motor, drove off. Two days later customer says nothing was done.
Same customer, different problem next month
Repeat customer calls with a new issue. Tech has no history of the previous visit — does the same diagnostic over.
Tech can't find/communicate with customer
Customer's phone died, or they're in a parking garage. Tech is driving in circles.

How Fleiko Dispatch helps

Customer portal (Pro)
Customer books via /c/your-company with the vehicle they're booking for. Address autocomplete catches typos; vehicle make/model/year captured at the source.
Job history on every customer
Tech opens the job and sees every previous visit by the same customer — what was diagnosed, what was repaired, parts used.
Live tracking + arrival SMS
Customer gets a link with the tech's approach. They know exactly when to head out to the car.
Photo + signature proof
Tech captures the diagnostic findings, the work done, and the customer's signature. 365-day retention on Pro.
Skill matching
Diesel mechanic? European-brand specialist? Set skill tags; jobs requiring those skills only go to the right tech.

What a day looks like

  1. 1
    Customer requests service
    Via phone, the customer portal, or a third-party referral. Job entered with vehicle info, symptoms, and pickup address.
  2. 2
    Dispatcher assigns
    Closest skill-matched tech surfaces. Drag to assign; tech gets the job on their phone.
  3. 3
    Tech En Route
    Customer gets an SMS with the tracking link. Tech sees the address, vehicle info, prior history, and customer-reported symptoms.
  4. 4
    Diagnose + repair
    Tech captures findings + repair photos. If parts are needed and not on the truck, status flips to On Hold and dispatcher re-schedules.
  5. 5
    Sign-off + payment
    Customer signs; receipt SMS goes out with the photos. Payment via your existing tool.

A real-shape example

Wrench-on-Wheels — Phoenix
4 mobile mechanics, mostly residential same-day work.
Customer portal cuts inbound 'how do I book?' calls to near zero. Photo proof reduces 'I never got that work done' chargebacks materially in the first 60 days.

Illustrative profile — not a customer testimonial.

Common questions

Can we integrate with our parts supplier (NAPA, AutoZone Pro)?
Pro accounts can wire outbound webhooks to a parts-ordering system. We don't ship a native integration with parts catalogs in v1.
How do we handle 'tech needs to come back for parts'?
Status flips to On Hold. The customer keeps their existing job; the dispatcher schedules a follow-up that inherits the original job's context.
Is there a flat-rate labor guide?
No — quoting is your call, in your existing tool.
When Fleiko isn't the right fit
  • Not a parts catalog or estimating tool.
  • Not a tow-dispatch service — that's a different operational profile (24/7 on-call, motor club integrations).

Ready to try it on your mobile mechanic shop?

14-day trial. No credit card. From $59/mo.

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Dispatch Software for Mobile Mechanics (2026) | Fleiko