Fleiko Dispatch · Plumbing

Dispatch Software for Plumbing Companies

Emergency calls don't wait for a clean whiteboard. Run your plumbing dispatch from a live board your plumbers can pull up on the truck.

Plumbing dispatch is half-routine, half-fire-drill. Three scheduled service calls and then someone's basement is flooding at 2 PM. You need the closest licensed plumber on the road in five minutes — and you need them to know what's waiting for them when they get there.

Fleiko Dispatch is built for small plumbing shops running 2–25 plumbers. Realtime job board, photo + signature proof of every repair, automatic customer tracking SMS — and a customer portal so your service-contract customers can book themselves.

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What slows you down today

Emergency reassignments lose context
You pull a plumber off Job A to handle the flood at Job B. Job A details get lost in the shuffle; the next plumber arrives unprepared.
Customer 'didn't work right' callbacks
Two days later: 'the toilet's still running.' Was it fixed? Was it different toilet? No photo, no audit trail.
License + insurance compliance
Apprentices working without supervision, journeyman licenses lapsing, insurance certs expiring. Manual tracking, easy to miss.
Service contracts hidden in a spreadsheet
Monthly + quarterly preventive visits scheduled in an Excel file no one looks at. Visits get missed; customers churn.

How Fleiko Dispatch helps

Live job board with reassign
Drag-and-drop reassignment. The original plumber gets a notification their job was reassigned; the new plumber gets full context.
Photo + signature proof of repair
Plumbers capture before/after photos and customer signature on completion. Photo retention 90 days on Starter, 365 on Pro.
Customer SMS tracking
Customer gets a link when the plumber leaves; watches their progress until arrival. Cuts 'are they coming?' calls to near zero.
License + insurance tracking
Each plumber profile tracks state license, journeyman level, and bonded-insurance dates. Alerts at 60/30/7 days.
Service contract bookings (Pro)
Recurring customers get a portal at /c/your-company. They book quarterly visits themselves; visits drop into your Unassigned lane.

What a day looks like

  1. 1
    Call comes in
    Dispatcher creates the job, picks a time window, drops it on the board.
  2. 2
    Closest plumber
    Driver location dots on the live map show the closest available plumber. One drag and the job's assigned.
  3. 3
    Plumber arrives
    Plumber's phone shows the address, customer history, and any notes from the previous visit. Hits Arrived. Customer gets the arrival SMS.
  4. 4
    Repair + photo
    Plumber captures the relevant photos (broken part, replacement, finished work) plus the customer signature. Auto-logged.
  5. 5
    Receipt to customer
    Completion fires an SMS or email to the customer with the photo summary and the link to pay (via your billing tool of choice).

A real-shape example

ProFlow Plumbing — San Diego
7 plumbers, mix of on-demand and 80 monthly service-contract residential customers.
Service-contract customers self-book 60% of their quarterly visits via the customer portal after 30 days, freeing the dispatcher to handle emergency calls. Proof photos resolve a homeowner-insurance dispute within hours.

Illustrative profile — not a customer testimonial.

Common questions

Can we limit emergency dispatch to journeyman-level plumbers?
Yes. Skill tags on each plumber + skill requirements on each job mean apprentices can't be assigned to emergency repairs. Override requires a manager confirmation.
What about parts/inventory at the truck level?
Track parts as custom job fields on Pro accounts. We don't manage warehouse-side inventory — pair us with whatever inventory tool you already use.
Will Fleiko schedule recurring maintenance contracts?
Yes — recurring jobs are saved-view filtered. The customer portal lets contract customers book the next visit themselves.
When Fleiko isn't the right fit
  • Not a flat-rate pricing book — quoting lives in your existing estimating tool.
  • Not certified by any state plumbing board for compliance reporting.

Ready to try it on your plumbing service company?

14-day trial. No credit card. From $59/mo.

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Dispatch Software for Plumbing Companies (2026) | Fleiko