Fleiko Dispatch · Food & Catering

Dispatch software for food & catering delivery

Ready times, delivery windows and contactless completion for local food operations.

Ready times, delivery windows and contactless completion for local food and catering operations.

Local food and catering delivery lives on timing: food ready at the merchant, a promised window at the door, hot kept hot — and a contactless photo that proves it arrived.

Fleiko Dispatch tracks ready-by and deliver-by times, handling (hot / cold / frozen), and catering setup and equipment returns, with contactless-drop photo proof and automatic tracking for the customer.

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What slows you down today

Ready time vs. delivery window
Dispatch a driver too early and they wait; too late and the window's blown and the food's cold.
Hot and cold on the same run
Mixed-temperature orders need handling notes the driver actually sees, not a buried comment.
Catering is more than a drop
Setup, equipment left on site, and equipment to bring back don't fit a simple "delivered" button.
"It never came" / "it was cold"
Without a contactless photo at the door, complaints are your word against theirs.

How Fleiko Dispatch helps

Ready-by & deliver-by times
Capture the merchant ready time and the promised delivery window on every order so drivers are dispatched at the right moment.
Handling & contactless flags
Mark hot / cold / frozen / mixed handling, contactless-requested, and allergen-note indicators — the fields food runs need.
Catering setup & equipment return
Flag setup-required and catering-equipment-return so nothing is left behind or forgotten on a catering job.
Contactless photo proof
Contactless-drop with a photo is the default completion — proof at the door without contact.
Automatic customer tracking
Customers get a live tracking link when the driver leaves the merchant, cutting the "where is it?" calls.
Route optimization
Sequence multi-order runs to hit delivery windows and cut idle time (Pro).

Fields built in for food & catering

Each new food delivery operation job captures the details this work runs on — no custom-field setup required — and they flow through the manifest and CSV import/export.

Order numberMerchant / locationReady-by timeDeliver-by timeOrder countHandlingContactless requestedSetup requiredCatering equipment returnAllergen note indicatorDriver pickup instructionsDelivery placement instructions

What a day looks like

  1. 1
    Order & ready time in
    Create the order with merchant location, ready-by time, deliver-by window, and handling (hot/cold).
  2. 2
    Dispatch at the right moment
    Assign so the driver arrives at the merchant as food is ready, not early or late.
  3. 3
    Driver delivers in-window
    The driver runs the order on their phone; the customer gets a tracking link on departure.
  4. 4
    Contactless completion
    The driver completes with a contactless-drop photo (and setup/equipment-return captured for catering).

A real-shape example

Fresh Feast Catering — illustrative
A caterer and ghost-kitchen running lunch delivery and event drop-offs with 3–5 drivers.
Ready-by/deliver-by capture reduces driver wait at the merchant and missed windows; contactless photo proof resolves "it never arrived" complaints at the door.

Illustrative profile — not a customer testimonial.

Common questions

Can we track ready time and delivery windows?
Yes — each order captures a merchant ready-by time and a deliver-by window, so drivers are dispatched to arrive as the food is ready and complete within the promised window.
Does it support contactless delivery?
Yes. Contactless-drop with a photo is the default completion for this vertical, giving proof at the door without contact.
What about catering setup and equipment?
Orders can flag setup-required and catering-equipment-return, so on-site setup and equipment coming back are captured on the job.
Can we import our existing stops?
Yes. Upload a CSV of stops (addresses, windows, references) and Fleiko geocodes and bulk-creates the jobs; each vertical has a matching import template with its own fields. You can also export completed jobs back out as a QuickBooks-friendly CSV.
How much does it cost?
Fleiko Dispatch is one set of plans for every vertical — Starter $19, Pro $39, and Business $59 per active driver / month, billed on the drivers you actually run. There are no separate per-industry price tiers. A 14-day trial starts with no credit card.
When Fleiko isn't the right fit
  • Not a marketplace or online-ordering platform — Fleiko dispatches your own drivers for orders you already have; it doesn't take consumer orders or process menus/payments.
  • Not a food-safety compliance system; handling flags are operational, and you remain responsible for food-safety requirements in your jurisdiction.
Important
  • Fleiko does not ensure food-handling or food-safety compliance; handling fields are operational records and requirements vary by jurisdiction.

Ready to try it on your food delivery operation?

14-day trial. No credit card. From $19/driver/mo — one set of Dispatch plans, every vertical.

Start your trial
Food & Catering Delivery Dispatch Software | Fleiko