The template
Imports → New import → Dispatch jobs. Download the template for your industry: each preset has required columns (for a courier: external id, recipient name, address line 1, city, postal code) and recommended ones (phone, email, window start and end, barcode, package count, client reference). Map your own column names on the mapping step if they differ.
What the import does
Addresses are geocoded on the server unless you supply latitude and longitude. Dates and HH:MM windows are read in your tenant timezone. Vehicles are matched by name, plate or VIN and drivers by email or licence number, so an import can pre-assign work. Rows with problems are reported before anything is created; confirm to create the jobs.
Idempotency
An external id (order id) makes a row idempotent: importing the same id again returns the existing job rather than creating a duplicate. The order API uses the same rule.