Proof types
At completion a driver records one of: signature, photo, signature and photo, barcode scan, contactless drop. A stop that could not be completed records why: no show, customer refused, could not complete, unsafe location, or redelivery scheduled.
Your proof policy
Your preset sets the defaults — which proof types are allowed and which are captured by default, whether the recipient's name (and relationship) is required, whether a photo or signature is mandatory, and whether failures need a reason or a photo. Presets can tighten these; nothing you answer in setup loosens a requirement.
Before-and-after condition photos are available for work where damage disputes matter (furniture and appliance delivery turns them on by default).
Receipts and retention
The customer can receive a delivery receipt with the proof. Proof is kept for the retention period Fleiko sets for your plan and then removed; personal details on old proof are anonymised on the same schedule.