I can't log in
Check that you're using the email address your invitation was sent to.
Use the 'Forgot password?' link below the password field on the login page to receive a reset link by email.
If you were invited but never set a password, check your email inbox for the invitation link.
If your company account has been cancelled or your membership removed, contact the account Owner.
My CSV import failed
Download the template for your import type and compare it to your file.
Check that date columns are formatted as YYYY-MM-DD.
Check that numeric columns (mileage, price, gallons) do not contain currency symbols or commas.
Make sure no required columns are missing.
If the error persists, contact support with your CSV file attached.
A document upload failed
Check that the file is a supported format: PDF, JPG, PNG, or HEIC.
Check that the file size is within the allowed limit.
Try a different browser or device.
GPS tracking isn't working
Make sure you have granted location permission to the browser or app.
On iOS, location must be set to 'While Using the App' or 'Always' in Settings.
On Android, ensure location permission is granted for the browser or Fleiko app.
Make sure you have selected a vehicle before pressing Start Tracking.
Copilot isn't responding
Check your plan includes Copilot access (Settings → Plan & Usage).
Check that you haven't reached your monthly message limit.
If Copilot shows an error, refresh the page and try again.
If the issue persists, contact support.
I don't see a team member's account
Check that their invitation was sent and they accepted it (Settings → Team).
Check your plan's user limit — if you're at the limit, new invitations may be blocked.